Up to 24 hours before the scheduled departure, there is no cancellation fee.
1.Within 24 hours of the scheduled departure, 100% cancellation fee.
2.“Athens by bike” will offer a full refund, in case a bike tour is cancelled due to bad weather (snow/heavy rain) on the specific date.
We are not willing to start a bike tour under extreme bad weather conditions (heavy rain, storm, snow) for safety reasons.
However we ask the participant(s) to be present at the meeting point on time, as we decide according to the current weather conditions if we will start the tour.
We reserve the right to postpone the starting time of a tour in case of extreme bad weather conditions for up to 60 minutes without prior notice.
For all participants who do not want to join the tour at the rescheduled time, we offer a 50% refund or the option to join the next available tour.
The bike tour participant should arrive at the designated starting point at least fifteen (15) minutes before the scheduled starting time for the "check in" procedure.
The bike tour will start at the scheduled time with the participants who are present at the scheduled time.
For your financial protection Athens by bike is a member of Trust My Travel and our membership number is TMT51271. All client money, whether by bank transfer or card payment is paid into an independently managed Trust Account held at Barclays Bank in the UK. This means in the unlikely event of our financial failure you will receive a refund for the services you have paid for. Money is not received by us until all suppliers have have been paid and you have completed your trip. Trust My Travel is Authorised and Regulated by the Financial Services Authority under the PSR 2009: No. 569641. For more information about how your payments are protected please visit www.trustmytravel.com/logos/ for more information.